FAQ

1. What products can I personalize?
We offer a wide range of personalized keepsakes, including keepsake boxes, announcement cards, photo frames, and more. Each item is customizable with names, dates, messages, and other personal details to make them truly unique.

2. How do I personalize my item? 
Once you've selected a product, you'll see an option to add your personalization details on the product page. Simply fill in the text fields with your desired message, name, date, or other custom details before adding the item to your cart.

3. Can I add more than one personalization to an item?  
Yes, depending on the product, you can add multiple personalization details (e.g., name, date, special message). If you need more customization than what’s available, feel free to reach out to our customer support team for assistance.

4. How long will it take to receive my personalized keepsake? 
Our standard processing time for personalized items is typically 3-5 business days, depending on the complexity of the customization. Shipping time will vary based on your location and the shipping method selected.

5. Can I make changes to my order after it’s been placed?  
Since our products are customized specifically for you, changes can only be made before the item goes into production. Please contact us as soon as possible if you need to make any adjustments to your order.

6. What if I made a mistake in my personalization details?
If you notice an error in your personalization details, please reach out to us immediately. We will do our best to correct it before your order is processed. Once the item is in production or shipped, we may not be able to make changes.

7. Do you offer gift wrapping? 
Yes! We offer beautiful gift wrapping options for many of our products. You can select this option at checkout, and we’ll ensure your item is beautifully packaged and ready to gift.

8. What is your return policy for personalized items? 
Personalized items are made specifically for you, so we are unable to accept returns or exchanges unless the product is defective or damaged during shipping. If there’s an issue with your order, please contact us, and we’ll resolve it as quickly as possible.

9. Can I rush my order?
We understand that some moments are time-sensitive! If you need your personalized keepsake sooner, please contact our customer support team before placing your order, and we’ll do our best to accommodate your request.

10. Do you ship internationally?  
Yes, we offer international shipping! Shipping costs and delivery times will vary depending on your location. You can see the shipping options at checkout.

11. How do I care for my personalized keepsake? 
We recommend handling your personalized items with care to maintain their quality. For keepsake boxes and other wooden products, use a soft cloth for cleaning. For items with glass or photo frames, gently dust with a microfiber cloth to avoid scratches.

If you have any other questions, feel free to contact us—we're here to help!